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Find an Auto Service Shop

The CarHop 18 month / 18,000 mile limited warranty* covers many of the biggest and most expensive repairs to
vehicles. It is not a bumper-to-bumper warranty and a deductible may apply. If there is a diagnostic fee,
CarHop will pay that fee for repairs which are covered under warranty. If the repair is a not covered by the
warranty, then you will be responsible for paying the diagnostic fee to the auto service shop.

CarHop Warranty Summary

Below are some examples of repairs that generally are and are not covered. Some states have coverage beyond what is shown in the examples – please review the purchase contract you received when you purchased your vehicle from CarHop for specific warranty questions.

Covered:

  • Internal Engine
  • Internal Transmission
  • Water Pump
  • Fuel pump
  • Axels
  • U-joints

Not Covered:

  • Towing
  • Tires
  • Radiators
  • Suspension issues
  • Exhaust or catalytic converters
  • Interior functions and creature comforts – air conditioning, window controls, power seats, radio, etc.

(These are some common examples – see your warranty documents from the purchase contract for a full list of covered items)

How the CarHop Warranty Process Works?

  1. Find the nearest CarHop auto service shop
  2. Contact the auto service shop to set an appointment so the service shop can diagnose the issue.
  3. Contact your local CarHop to inform them that you are having mechanical issues.
  4. Bring your vehicle to the shop. Towing is not covered under warranty.
    The auto service shop will send CarHop service an estimate for the work that the shop is recommending.
  5. CarHop will approve any repairs which are covered under warranty. The covered items can be started immediately as soon as the needed parts arrive.
    • For any repairs not covered under warranty, the shop will inform you of the prices and timing needed to complete the work.
  6. Contact the service shop directly for questions about the timing of repair completion, or specific questions about the work completed.
    • The estimate and approval process can take between 24-48 hours.

Still Have Warranty Questions?

Please review the purchase contract you received when you purchased your vehicle from CarHop for specific warranty questions. You may also call the local CarHop location where you purchased your vehicle. Click here to find your location and phone number.

*See dealer for copy of limited warranty. Deducible may apply.
**See dealer for details.
***AutoCheck reports are provided for informational purposes only.

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