Frequently Asked Questions

Approval & Financing FAQs

How do I get approved?
Getting approved at CarHop is simple. Start by completing the online application or visiting your local CarHop dealership. A team member will review your information, answer questions, and help you find a vehicle and payment plan that fits your budget. Many customers receive approval the same day.

Do I need good credit to get approved?
No. CarHop specializes in helping customers with all types of credit situations, including bad credit, no credit, or limited credit history.

What do I need to bring to get approved?
To complete the approval process, you’ll typically need:

  • A valid driver’s license or photo ID
  • Proof of income (such as a recent pay stub)
  • Proof of residence/address (such as a utility bill or piece of mail)
  • A down payment
  • Your Social Security card may be requested in some situations

What vehicle am I approved for?
Approval amounts vary based on factors such as income, down payment, employment history, and other qualifications. Once approved, a CarHop team member will help you find vehicles that fit your budget and needs.

How much do I need for a down payment?
Down payment requirements vary by vehicle and approval terms. In general, the more money you put down, the more financing options may be available. Contact your local CarHop dealership for specific details.

I’m not coming in unless I’m approved.
You can start the approval process online or by phone before visiting a dealership. While preliminary approval may be available, final approval requires verification of your documents and information in person.

Vehicle FAQs

What types of vehicles does CarHop sell?
CarHop offers a variety of quality used vehicles, including:

  • Cars and sedans
  • SUVs
  • Trucks
  • Vans

Inventory changes daily and varies by location.

What’s the cheapest vehicle available?
Vehicle pricing and inventory change regularly. Check current inventory online or contact your local dealership for the most up-to-date information.

Can I get information about a specific vehicle?
Yes. If you’ve seen a vehicle online or on a CarHop lot, contact the dealership where it’s located for details about pricing, mileage, features, and availability.

Do vehicles come with a vehicle history report?
Yes. Every CarHop vehicle includes an AutoCheck® Vehicle History Report.*

What warranty is included?
Every CarHop vehicle comes with an 18-Month/18,000-Mile Limited Warranty.*

Does CarHop offer a money-back guarantee?
Yes. CarHop offers a 7-Day Money-Back Guarantee or Vehicle Exchange Program.*

Do you accept trade-ins?
Trade-in availability varies by location. Contact your local dealership for details.

I want to trade my vehicle to another dealer. How does that work?
Contact your UAC/CarHop Finance representative to obtain your payoff amount. They can work directly with the new dealer to pay off the remaining balance and transfer the title.

Payments & Account Management FAQs

Can I pay off my account early?
Yes. You can make additional payments or pay off your balance early at any time without penalty. Paying extra toward your balance may reduce interest costs and help you pay off your vehicle sooner.

What will my payments be?
Payment amounts depend on factors such as the vehicle selected, your down payment, and financing terms. CarHop works to align payment schedules with your pay dates whenever possible.

Can I make payments online?
Yes. CarHop offers a secure online payment portal. Additional payment options may also be available through your UAC/CarHop Finance account.

I’ve always paid in-store, but I’m moving. What are my options?
Customers can make payments through multiple methods, including automatic payments from a checking account. Contact your account representative for assistance with payment arrangements.

Can I change my payment due dates if my pay schedule changes?
Possibly. Contact your UAC/CarHop Finance representative to discuss updating your account. You may be asked to provide proof of your new employment and pay schedule.

Are there late fees?
No. CarHop does not charge late fees.

Does CarHop report payments to credit bureaus?
Yes. Making payments on time may help build your credit history and improve future financing opportunities.

Who do I contact after I buy my vehicle?
Your local CarHop dealership and UAC/CarHop Finance representative are available to assist with account questions, payments, and vehicle ownership support.

Financial Hardship & Repossession FAQs

I’m having trouble making my payments. Should I return the vehicle?
Returning the vehicle may not eliminate your financial obligation and could negatively impact your credit. If you’re experiencing financial difficulties, contact your UAC/CarHop Finance representative as soon as possible to discuss available options.

What happens if I stop making payments?
CarHop and UAC/CarHop Finance work hard to help customers stay on the road and avoid repossession whenever possible. However, if payment arrangements cannot be made and communication stops, repossession may become necessary as a last resort. Staying in regular contact with your account representative is the best way to explore available solutions.

General FAQs

What are the co-buyer requirements?
A co-buyer must:

  • Live at the same address as the primary buyer
  • Provide proof of residency
  • Present valid identification

Where are CarHop dealerships located?
CarHop operates multiple dealership locations across the United States. Use the online dealership locator to find the location nearest you.

Ready to get started?
Apply online or visit your nearest CarHop dealership today. A team member will help guide you through the approval process and find a vehicle that works for your needs and budget.

* See dealership for complete warranty, guarantee, and vehicle history report details and eligibility requirements.