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Customer FAQs

Frequently Asked Questions

Can I pay off my CarHop Finance account early?

Yes! You can always make additional payments on your CarHop Finance account and there are never any penalties for early repayment of your balance. Remember too, that if you pay a little extra each payment – just a few bucks – you save money on interest and you will pay it off sooner.

How can I find my CarHop Finance account number?

Looking for your account number? You can find that 3 ways.:

  1. On the bottom of your paperwork.
  2. You can login to the “current customer” website
  3. You can call a rep at 800-414-2622.

I’m having trouble making my payments, what should I do?

We have options to help. Contact your CarHop Finance representative. We will listen and we have payment plans and other ways we can help.

We will do everything in our power to help customers make their payments, but if customer don’t make payments and don’t communicate with us about their situation, we have to make some hard choices. One of those is repossession. Also, giving the car back may not eliminate your payment obligation and it can damage your credit score, which you’ve been working to build.

CarHop is not in the business of taking cars. Our job is to keep everyone driving. Repossession is the last resort and is as unpleasant for CarHop as it is for the customer. Both CarHop and the customer experience financial loss in a repossession. It hurts the customer’s credit and reduces their chances to get a vehicle in the future. It’s critical that whatever your situation is, you stay in regular contact with CarHop.

I’ve changed jobs and my paydays are different. Can I change the days my payments are due?

Your CarHop Finance account representative can you help you to update your account information. You may need to provide a pay stub from your new job and other documents, but remember, our goal is to help you keep driving!

I’ve always made payments at the CarHop store but I’m moving and that won’t be convenient. What can I do now?

There are many ways to make payments on your CarHop Finance account. Most of our customers find that using an automatic payment from their checking account is the easiest way to make payments, especially if you don’t live near a CarHop store. Simply call your account representative at
(800) 414-2622 to make arrangements.

How Can I Make a Payment?

What is the best way to make a payment?

There are lots of ways to make a payment on your account with us! Whatever your needs, we have a payment option that we hope works for you. See our full list of payment options here.
If you want to set up recurring payments from your bank account via AutoPay, you may even earn AutoPay Rewards. If you want to pay online, we accept the following forms of payment via ACI Payments Inc. (ACI)*:

  • Debit card
  • Credit card
  • Direct check or bank deposit
  • Venmo
  • PayPal
  • Apple Pay
  • Google Pay

We also accept payments over the phone or in-person! Any questions or to talk with us about your payment options, call your CarHop Finance representative at 800-414-2622.

To learn more about CarHop Finance, call (800) 414-2622.

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