CarHop... Cars & Credit to Go! You know the jingle, now be a part of the team... We are a growing company with a "can do" attitude and a friendly work environment. It's our people that make the difference! As the 3rd largest Buy Here Pay Here auto chain in the United States, we are nationally recognized as a leader in helping people drive! Due to our consistent growth and progressive business objectives we are looking for “career-minded” Customer Service professionals to join our call center marketing team in our Minnetonka, MN based corporate headquarters.
As a Customer Service Representative, you will be responsible for:
Taking inbound calls in an effort to:
- Respond to customer inquiries resulting from television ads, direct mailings, referrals, or online applications.
- Set appointments at closest dealership, and provide directions when needed.
- Provide our customers with information about CarHop and the CarHop program.
- Gather initial information and set up a file for the customer in our computer system.
- Prepare the customer for their appointment by telling them what documents they will need to bring with them to their appointment with the Sales team.
Making outbound/return calls to respond to customer inquiries, etc… in an effort to:
- Investigate appointments that were scheduled, but for one reason or another not kept by the customer.
- Ask why they haven’t purchased, then to overcome any objections and get them excited about our program. This includes selling them on the benefits of the CarHop program.
- Inquire with past/current customers or prospects in an effort to generate additional referrals. Explain our generous customer referral program.
- Measure satisfaction of recent purchase experience.
- When loan is paid off to ask if they are interested in an upgrade.
- Respond to online applications/inquiries.
*This position requires learning and using script language for accuracy of information and delivering a consistent message. Calls are monitored, and files are checked, for accuracy and quality control purposes.
Minimum Requirements
- High School Diploma, or equivalent
- Previous Customer Service/call center experience is preferred, but not required. Experience with telemarketing/ appointment scheduling is a plus.
- Basic computer skills including MS Word, Excel, Outlook, and Internet proficiency is required.
- Must be available to work two (2) evenings/ week until 8:00 PM, and every other Saturday.
- Must be able to consistently keep a smile in your voice, speak clearly with good articulation and grammar, listen intently, and respond appropriately. Also must have the ability to be calm and a desire to be helpful to others.
- Must maintain clear and effective verbal and written communication with internal/external customers.
- Must be willing to submit to pre-employment criminal background inquiry, and results must meet company requirements.
We offer a competitive compensation package including: Hourly Base Pay + Performance-based Bonus Potential, Health Benefits, 401(k) w/ Company Match, Paid Time Off, & Paid Training! For immediate consideration, Apply Today!
CarHop is an Equal Opportunity Employer.
