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Customer Service Representative

Location: Minnetonka
Position: Customer Service Representative

CarHop... Cars & Credit to Go! You know the jingle, now be a part of the team... We are a growing company with a "can do" attitude and a friendly work environment. It's our people that make the difference! As the 3rd largest Buy Here Pay Here auto chain in the United States, we are nationally recognized as a leader in helping people drive! Due to our consistent growth and progressive business objectives we are looking for “career-minded” Customer Service professionals to join our call center marketing team in our Minnetonka, MN based corporate headquarters.

As a Customer Service Representative, you will be responsible for:              

Taking inbound calls in an effort to:

  • Respond to customer inquiries resulting from television ads, direct mailings, referrals, or online applications.
  • Set appointments at closest dealership, and provide directions when needed. 
  • Provide our customers with information about CarHop and the CarHop program.
  • Gather initial information and set up a file for the customer in our computer system.
  • Prepare the customer for their appointment by telling them what documents they will need to bring with them to their appointment with the Sales team.

 Making outbound/return calls to respond to customer inquiries, etc…  in an effort to:

  • Investigate appointments that were scheduled, but for one reason or another not kept by the customer.
  • Ask why they haven’t purchased, then to overcome any objections and get them excited about our program. This includes selling them on the benefits of the CarHop program.
  • Inquire with past/current customers or prospects in an effort to generate additional referrals. Explain our generous customer referral program.
  • Measure satisfaction of recent purchase experience.
  • When loan is paid off to ask if they are interested in an upgrade.
  • Respond to online applications/inquiries. 

*This position requires learning and using script language for accuracy of information and delivering a consistent message. Calls are monitored, and files are checked, for accuracy and quality control purposes.

Minimum Requirements

  • High School Diploma, or equivalent
  • Previous Customer Service/call center experience is preferred, but not required. Experience with telemarketing/ appointment scheduling is a plus.
  • Basic computer skills including MS Word, Excel, Outlook, and Internet proficiency is required.
  • Must be available to work two (2) evenings/ week until 8:00 PM, and every other Saturday.
  • Must be able to consistently keep a smile in your voice, speak clearly with good articulation and grammar, listen intently, and respond appropriately. Also must have the ability to be calm and a desire to be helpful to others.
  • Must maintain clear and effective verbal and written communication with internal/external customers.
  • Must be willing to submit to pre-employment criminal background inquiry, and results must meet company requirements.

We offer a competitive compensation package including: Hourly Base Pay + Performance-based Bonus Potential, Health Benefits, 401(k) w/ Company Match, Paid Time Off, & Paid Training! For immediate consideration, Apply Today!

 CarHop is an Equal Opportunity Employer.

Apply online now